SERVICE DESK / GATE 05

Contact 05VPN

For account, subscription, payment, refund or connection issues, please submit a ticket through the user panel first. Your issue, supporting details and progress updates stay in one conversation for easier follow-up.

Before submitting: Include your username, platform, time the issue occurred, selected route region, and any message or error shown on screen. For connection issues, you may attach screenshots with sensitive information hidden; never submit your password or full subscription link.
Open the ticket center

CONTACT CHANNELS

Support channels and when to use them

This site lists only public support entry points that can be verified. The currently available channel is user-panel support tickets; no public email address or Telegram contact is provided.

Recommended channel

User-panel support tickets

Suitable for account status, monthly subscriptions, data packages, payment records, refund requests, client imports and international connection issues. Submitting after login links the issue to your account record, while follow-up materials remain together.

Response expectations: Tickets are handled in submission order. Issues that can be checked directly will be answered in the ticket; when the connection environment or billing status needs review, progress updates will appear in the same ticket. Since complexity varies, no fixed response time is provided.

Submit a ticket →
Email

Email support

Email is often useful for longer explanations and attachments, but no public email address is currently available, so this page does not display an email link. To send written details or screenshots, upload them through a ticket with the relevant context.

Response expectations: There is currently no available public email intake address, so email support is not applicable. Use a user-panel ticket for account and subscription issues.

Telegram

Telegram support

No public Telegram address is currently provided. Do not send order details, passwords or full subscription links to accounts whose identity cannot be verified through search results or forwarded messages.

Response expectations: There is currently no available public Telegram intake address, so Telegram support is not applicable. Use the entry points shown on this page and in the user panel.

SUPPORT SCOPE

What tickets can cover

Selecting the correct issue type and providing the necessary context helps reduce follow-up questions. All of the topics below can be submitted through a ticket.

Account and registration issues
05VPN does not require an email address; you can create an account with a username and password. For login, profile verification or user-panel access issues, include your username and the exact message shown on the relevant page, but never submit your password.
Subscription, data and upgrade issues
Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly from the activation date, and mid-cycle upgrades are prorated for the remaining days. If the plan status, data balance or upgrade result does not match your activity record, attach a screenshot of the order page.
Data package issues
Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They remain valid until used and never expire. In your ticket, specify the package selected and the status shown in the user panel for easier verification.
Payment and refund issues
Payment is supported through Alipay, WeChat Pay and USDT, with a 30-day no-questions-asked refund policy. When submitting a payment or refund issue, provide the order record and a description of the problem; do not expose payment credentials or sensitive account information.
Client and connection issues
Windows, macOS, iOS, Android and Linux are supported, with no device limit for simultaneous connections. For connection problems, include your platform, the message shown in the client, the target service region and routes already tried. 05VPN covers 90+ countries and 200+ routes and can help troubleshoot route selection based on the destination.

Start troubleshooting with a ticket

Log in to the user panel to submit your issue, then continue adding information to the original ticket so the same problem is not split across multiple records.

Open the ticket center
Start Free