Service Terms / Refund Policy

Refund Policy

Last updated: August 2026

This policy applies to subscription services and data packages purchased through the 05VPN user panel. It explains the refund commitment, review boundaries, application method, and return of funds. Before payment, confirm the selected plan, payment method, and intended use. Submitting a refund request means allowing the service to verify the order and necessary account activity records.

Refund Window and Eligibility

A full, no-questions-asked refund may be requested within 30 days of the first payment. During this window, users do not need to cite connection quality, route selection, or device compatibility as a reason. Testing Windows, macOS, iOS, Android, or Linux clients normally, as well as choosing international routes within reasonable limits, does not affect eligibility.

The refund window begins when the first payment order is completed. Later orders resulting from repeat purchases, renewals, or mid-term upgrades, along with requests submitted after the refund window, are not covered by the first-payment refund commitment above. Such requests may still be submitted through a ticket. The service will review them individually based on order status, actual delivery, and applicable rules, without promising an outcome in advance.

Exclusions and Abnormal Use

No-questions-asked refunds are intended to reduce uncertainty when choosing a subscription service for the first time. They do not support account abuse, payment dispute arbitrage, or conduct that violates the Terms of Service. If payment credentials are stolen, an account or subscription is resold without authorization, access credentials are shared for profit, data usage is excessive due to abnormal activity, or route operations are disrupted, the service may pause refund processing and review the relevant records.

When a user-initiated payment dispute, chargeback, or mistaken on-chain asset transfer prevents the order status from being verified, the refund request may need to wait for payment records to be confirmed. An account restriction for violations does not automatically create refund eligibility. If the violation causes service resource loss, the related order may be excluded from this policy.

Application Process and Required Details

Refund requests should be submitted through the ticket entry in the user panel. Because registration does not require an email address, applicants should sign in with the username associated with the purchase order and do not need to provide an email address. To prevent a refund from being sent against the wrong payment record, include the username, order ID, payment method, payment record, and the order for which a refund is requested.

The reason may be brief or left blank, but order ownership and payment records must be verifiable. Do not submit an account password, full payment password, or other sensitive information unrelated to order verification in a ticket. If details are incomplete, order ownership is disputed, or payment records cannot be matched, the service will request the necessary information. The review will continue once the information can be verified.

Review, Original-Payment Returns, and Settlement

Once approved, a refund is generally returned to the original payment channel rather than replaced with another account, a collection account, or cash. Alipay payments are returned to the corresponding Alipay payment record, and WeChat Pay payments are returned to the corresponding WeChat Pay record. After the refund is submitted to the payment channel, final settlement depends on channel processing, account status, and any required risk checks. The service cannot shorten the channel's own processing time.

After a refund is completed, the benefits associated with the order end, and unused subscription data or data-package balances are not retained. If the payment channel rejects the return, the service will provide the status through the original ticket and ask the applicant to confirm that the payment account can still receive the refund.

Handling Differences for USDT Payments

USDT transactions cannot be reversed through the same payment-record method used by Alipay or WeChat Pay. Applicants must provide a transaction record matching the original order and confirm the wallet address and network information for receiving the refund in the ticket. After verification, the service will initiate the return using the confirmed details. Blockchain confirmation time depends on the status of the relevant network.

Once a wallet address or network detail is confirmed and submitted for on-chain processing, it generally cannot be recalled or redirected. Applicants should check each item before replying to the ticket to avoid losing access to assets because of an incorrect address or network selection. Refunds through any payment method are subject to the order review result, and the same order will not be returned through multiple channels.